At Nova Creek Apparel, every single item is custom-printed just for you. Because of the bespoke nature of our products, we do not offer cash refunds. However, we want you to love your gear! If there is a manufacturing defect or printing error with your item, we will gladly issue a free reprint.
10-Day Reprint Guarantee
If your item arrives damaged, has a printing defect, or is the wrong size/design due to our error, you have 10 days from the date of delivery to notify us.
How to Request a Reprint:
To get your replacement underway quickly, please follow these steps within the 10-day window:
- Email us at support@novacreek
- Include your Order Number in the subject line.
- Attach a clear photo of the item showing the specific printing issue or damage, along with a brief description of the problem.
Once we verify the printing error, we will fast-track a brand-new reprint to your door at absolutely no extra cost to you.
Please Note:
- Time Limit: Reprint requests received after the 10-day post-delivery window cannot be accepted.
- Buyer’s Remorse/Incorrect Sizing: Because items are made to order, we cannot offer reprints or exchanges if you ordered the wrong size, color, or simply changed your mind. Please be sure to consult our sizing charts before placing your order!